Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
of your decision to withdraw from this contract by an unequivocal statement (e.g. e-mail to firstname.lastname@example.org). (download withdrawal form), but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication (to email@example.com) concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Your communication shall include the items to be returned and if you want a replacement or a refund.
If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
The right to withdraw does not apply to users who do not buy as consumers (retailers).
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will collect the goods at our own expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
According to art. 59 of the Consumer Code (Legislative Decree of 6 September 2005, n. 206), the withdrawal is excluded for the following articles:
- custom made goods, customized
- goods likely to deteriorate or expire rapidly, such as short-term organic food or products sold on offer for short-term
- perishable goods if opened from their original packaging, and where applicable the guarantee seal has been removed
According to art. 47 of the Consumer Code (as amended by art. 1, c. 1, D.Lgs. 21 February 2014, n. 21, with effect from 13 June 2014.), the withdrawal is also excluded for the following articles:
ONLINE DISPUTE RESOLUTION (ODR)